1. Will the HBC100 helmet communicator work with my phone?

- The HBC100 will work with any Bluetooth phone that supports Hands Free Profile/Headset Profile (HFP/HS).
- Make sure your phone’s software is current and up to date. Check your phone manufacturer to find out if you are using the latest software version.
- Check your phone/Bluetooth device to see if it also supports Audio/Video Remote Control Profile (AVRCP) and Advanced Audio Distribution Profile (A2DP) for streaming music. The audio quality is significantly better when audio is streamed through AVRCP and A2DP than Hands Free Profile (HFP).

2. What Bluetooth profiles does the HBC100 support?

- The HBC100 supports the following Bluetooth profiles:
- Hand Free Profile (HFP)
- Headset Profile (HSP)
- Audio/Video Remote Control Profile (AVRCP)
- Advanced Audio Distribution Profile (A2DP)
- Hi-Fi Stereo 20-20.000 Hz versus standard Bluetooth 500 to 4.000 Hz
- Bluetooth v2.1, class 2, EDR

3. How do I get the highest sound quality from my headset?

- As a rule of thumb, turn the volume down on your master pairing Bluetooth device (mobile phone, Garmin, etc.) to 70% of the maximum volume. Sound quality is dependent on the capabilities of your pairing device.
- Try experimenting with your pairing device, turn the volume to 50%, 75% and 100% to find which combination works best for your settings.

4. How can I set the volume on my HBC100?

- You can set the volume on your HBC100 by pushing the up/down button to increase/decrease the volume. When the volume level is set, the HBC100 will store that volume setting so the next time the device is connected it will automatically start at that associated volume level.
- The HBC100 also uses Automatic Speaker Loudness for communication. This feature increases the volume depending on the environment noise level. However you can still adjust the volume manually.

5. Is the HBC100 helmet communicator hands free?

- Yes! The HBC100 features voice activation which allows for hands free calls pick up, simply say “Pickup” or “Hello” to activate an incoming call.
- The HBC100 uses Adaptive Speech Activity Detection for Voice Command which works with your phones voice command software.
- *Note* The performance of voice activation for the HBC100 is dependent on voice command software within your mobile phone. Voice command software can be temperamental and “hit or miss” whether you are using the HBC100 or not.

6. How do I install the HBC100 helmet communicator on my helmet?

- The HBC100 comes with 2 mounting options. The first is a removable clip with rubber grip that is secured on the helmet shell between the padding. The second more permanent option is a bracket with double sided tape that is adhered to the outside of the helmet.
- Once the clip is installed on your helmet, slide the control unit, with the UCLEAR logo facing up, on the clip until you hear a click.
- Install the speakers symmetrically in the ear pockets of your helmet and tuck the speaker wire into the padding.
- Fully insert the speaker wire into the control unit until you can no longer see the 3 ridges on the speaker wire plug.

7. Which side of the permanent metal mounting bracket faces up?

- Make sure that permanent metal mounting clip is installed with the 2 side holes at the top and the metal prong pointing down.

8. Will the HBC100 helmet communicator fit on my helmet?

- The HBC100 will fit on most helmets, ½ face, ¾ face, flip face or modular helmets. As long as your helmet has speaker pockets or a place for the speakers, the HBC100 will most likely work with your helmet.
- The HBC100 also comes with Velcro adhesive stickers to secure the speakers to helmets without cloth liners.
- You can use the HBC100 on most helmets:
- Motorcycle
- Motocross
- ATV
- Snowmobile
- Ski or Snowboard
- Or any other headgear with speaker pockets.
- The “Adaptive Beam Forming Microphone Technology forms a “sweet spot” around your mouth to pick-up your voice while eliminating environment noise such as wind and engine noise. Therefore you can use it with an open face helmet. You can take a call on the road and the person you’re talking to will not hear the environmental noises - wind, engine, traffic - around you.
- UCLEAR offers an accessory kit, the SPKAP Accessory Pack, which includes a speaker set for installation in a second helmet. Install the extra speakers in your second helmet and then transfer the main controller unit from one helmet to the other without having to remove and re-install a single set of speakers.

9. Can I use the HBC100 for other sports?

- The HBC100 speakers can be installed in any helmet with speaker pockets, therefore you can use the HBC100 on most helmets:
- Motorcycle
- Motocross
- ATV
- Snowmobile
- Ski or Snowboard
- Or any other headgear with speaker pockets.
- Our speakers are hi-fi, thin bodied and fit comfortably in your helmet. The back of each speaker has Velcro, hook and loop fasteners that keep them securely in place in helmet liners.
- The HBC100 also comes with Velcro adhesive stickers to secure the speakers to helmets without cloth liners.
- UCLEAR offers an accessory kit, the SPKAP Accessory Pack, which includes a speaker set for installation in a second helmet. Install the extra speakers in your second helmet and then transfer the main controller unit from one helmet to the other without having to remove and re-install a single set of speakers.

10. Is my HBC100 weatherproof?

- Yes, you can use the HBC100 in the rain and snow and in temperatures from -4°F to 140°F (-20°C to 60°C).

11. What do I do if I only get sound from one speaker?

- Be sure to fully insert the speaker wire into the main unit using your thumb and forefinger.
- Insert the speaker wire into the main unit until you can no longer see the 3 rings on the speaker wire plug.
- This will ensure a full audio connection and makes the HBC100 weatherproof.

12. Why are my speakers cutting out when I turn my head?

- Some phones transmit a weaker Bluetooth signal that others. If your speakers cut out when you turn your head, try moving the phone or Bluetooth device closer to the headset, for example carry your phone in your left chest pocket.

13. When I call or intercom someone, I can hear them but they can’t hear me?

- First make sure that the speaker wire plug is fully inserted into the control unit so you can no longer see the 3 ridges on the speaker wire plug.
- Make sure that the microphones lined up symmetrically in your helmet so that the microphones in the speakers are pointing at the same angle towards your mouth. If the microphones are not aligned properly, they will not be able to create an effective cone around your mouth to isolate your voice.

14. What do I do if I experience poor sound quality when I use my HBC100?

- Bluetooth music capable devices can stream music either through HFP (Hands Free Profile) or A2DP (Advanced Audio Distribution Profile). Of these two Bluetooth profiles, A2DP offers much better sound quality.
- Although most phones convert to A2DP when synced with an A2DP enabled music device such as the HBC100, they sometimes with activate in HFP. If this happens, the sound quality will be muffled or hollow. To determine if your phone is streaming music through A2DP or HFP, ‘double press’ the answer button on HBC100. If music stops and starts when repeating the action the phone is operating in A2DP. If the music does not stop and start with these actions, it tells you that music is being play through HFP.
- To stop HFP and access A2DP, first stop the music with controls on cell phone. Next, ‘double press’ the answer button on HBC100 to restart the music. If this doesn’t work on first attempt, repeat the process a couple of times until A2DP is activated. If this does not work, restart both the phone and HBC100, then ‘double press’ the answer button on HBC100 to start the music. If this does not work, check with the phone manufacturer to make sure it is A2DP enabled.
- Make sure that you Bluetooth device(s) is operating with the manufacturer’s latest software updates.

15. How many Bluetooth devices can be paired with the HBC100?

- The HBC100 can be paired with more than 1 Bluetooth device but it’s not recommend pairing more than 2 different devices at one time.
- For example, you can pair a phone and iPod Touch (Bluetooth ready) or a phone and a GPS device etc.
- With 2 devices paired, you can also use your HBC100 in intercom mode when paired to a second HBC100 unit.

16. How do I pair my phone or Bluetooth Device to the HBC100?

- Press and hold the Up and Down buttons for 2 seconds. This puts the unit into pairing mode. The status LED light will blink blue then red.
- Next, turn on the Bluetooth functions on your phone or Bluetooth device and search for Bluetooth devices. Select ‘UCLEAR HBC100’ to pair with the device.
- If prompted, enter 0000 for the passcode.

17. How do I pair 2 Bluetooth devices with the HBC100?

- Hold Up and Down on the HBC100 to get the helmet communicator in pairing mode. Then place both Bluetooth devices (phone, iPod) in pairing mode at the same time, pair both devices with the HBC100 while the HBC100 is in pairing mode.

18. What is the order of priorities of the functions for the HBC100?

- When using the HBC100, certain functions take precedent over other functions for example a phone call will take precedence over streaming music. The order of priorities is:
1. Phone
2. Intercom
3. Streaming Music (A2DP)

19. How do I go from music to the voice dialing or intercom features?

- If you are listening to music and want to initiate an intercom conversation, stop the music by pressing the answer button twice then initiate the intercom by holding up button for 2 seconds.
To activate the voice dialing feature while listening to music, stop the music by pressing the answer button twice, then hold answer and down for 2 second to activate voice dial.

20. Can multiple HBC100 headsets be paired to one phone or one Bluetooth music device?

- No, one HBC100 headset can only be paired with one phone. Multiple headsets cannot be paired simultaneously to one Bluetooth device.

21. Can I pair the HBC100 headset with another Bluetooth intercom headset?

- No, a HBC100 can only be paired with another HBC100. Every Bluetooth headset uses a different pairing mechanism. Headsets from different manufactures cannot be paired with each other.

22. How many HBC100 headsets can I pair together to utilize the intercom function?

- You can pair 2 units together for rider to passenger communications.

23. What is the range of HBC100 intercom feature?

- The range of the HBC100 intercom for rider to passenger communications is 10 meters. However, the range of the intercom depends on where you are using it and your environment. In areas where you have line of sight, where there are where there are no mountains, buildings or any large physical obstacles you may experience a longer intercom range, up to 150 meters.

24. When I listening to music then take a call, the music does not automatically start playing.

- Make sure your phone’s software is current and up to date. Check with phone’s manufacturer to find out if you are using the latest software version.

25. What do I do if can’t get to Pandora from my Blackberry to play through my UCLEAR Headset?

- Enable the Bluetooth function in Pandora by going into the Station List screen, and hit the Blackberry key to pull up the menu. Select "Options" in the menu, then enable Bluetooth in the options menu (and save). For more information go to http://supportforums.blackberry.com/t5/BlackBerry-Bold/Pandora-and-Livestream-to-Bluetooth-Headset/td-p/252331.

26. How long is the battery life of the HBC100 helmet communicator?

- With a full charge, the HBC100 give you 10 hours of talk time and 400 hours (16.6 days) of standby time.

27. Where is the microphone on the HBC100 helmet communicator?

- The microphone is built into the speaker set. This is an Industry First technological which is patented by BITwave. Normally when the microphone and speaker are in such close proximity the user would experience reverb and feedback.
- BITwave has solved this problem rendering the boom-mic a thing of the past.

28. What affects the wind suppression rating?

- Your helmet design and fit. Air pressure affects sound waves, so depending on how your helmet fits will affect the performance. Open faced helmets work, however, tight fitting full faced helmets will always enhance performance

29. Can the HBC100 Helmet Communication be used for long distance communications?

- Yes! The HBC100 can be paired with WT300 Bluetooth adaptor for use with most two-way walkie talkies. When paired together an audio signal is sent from the two-way walkie talkie to the HBC100 and vice versa. The communication range is extended to that of the radio/walkie talkie and supports virtually an unlimited number of users.

30. What is A2DP?

- A2DP technology allows you to send CD quality stereo music from one device to another. A2DP streams stereo music sent via the Bluetooth connection. Bluetooth Wireless Technology with A2DP technology makes mobile phones, Garmins, certain iPod Touches etc. (Bluetooth pairing devices) capable of streaming music through the HBC100.

31. How does the noise suppression technology work?

- ULCEAR’s advanced digital microphone array technology eliminates the need for a close-talk microphone. UCLEAR’s superior approach to noise suppression technology separates wanted audio information from unwanted noise with the use of multi stage processing implemented using multiple Digital Signal Processing (DSP) based algorithms. Its purpose is to create an extremely versatile algorithm able to handle a huge variety of noise types and other acoustical issues that would normally disrupt mobile communications. This technology forms a beam or “sweet spot” around your mouth that picks up your voice while intelligently eliminating environmental noise such as engine or wind noise. You can read and hear how this technology works on our website. http://uclear-digital.com/technology.html

32. What does full duplex mean?

- Full Duplex allows for normal conversation instead of traditional two-way walkie talkie communication were only one person can talk at any given time. The HBC100 intercom function allow for conversation in full duplex mode.

33. What is Microphone Array Technology?

- UCLEAR patented wear array technology provides excellent speech quality for personal communication while on the move. Using 2 microphone array technology, the HBC100 forms a "sweet zone" virtually at the user’s mouth location by adaptively enhancing the user’s speech and suppressing all interference and environment noise such as street noise, engine noise, wind noise as well as speech and music from the user’s surroundings.

34. What is our contact information?

- The BITwave USA team is located at,
1093 E Iron Eagle Dr, Suite 155
Eagle, Idaho 83616
1-855-BIT-WAVE (248-9283)

35. Who do I contact for support?

- Our email address is info@uclear-digital.com. Tell us how we’re doing.
The BITwave USA team is located at,
1093 E Iron Eagle Dr, Suite 155
Eagle, Idaho 83616
1-855-BIT-WAVE (248-9283)

36. Who can I contact if I have a problem with a UCLEAR product?

- Contact our BITwave USA office.
1093 E Iron Eagle Dr, Suite 155
Eagle, Idaho 83616
1-855-BIT-WAVE (248-9283)
Or
info@uclear-digital.com

37. What is the warranty for UCLEAR products?

- All UCLEAR products will come with a limited warranty within one year of purchase as stated in the user manual. Refer the warranty in the HBC100 manual which can be found online at http://www.uclear-digital.com/download.html. The warranty covers defective parts or units, with proof of purchase/receipt. If you do happen to find a defective part, simply send that part back to BITwave USA and BITwave USA will replace that part.